SIMEI is a one-stop shop for all things related to professional eyelash extension supplies. Whether you are an amateur makeup artist looking for products to use at-home or a professional makeup artist in need of additional supplies to add to your kit, we have exactly what you need and it is all in one place. 

A favorite section on our site is our extensive inventory of synthetic mink lashes. We carry synthetic mink eyelash extensions from some of the industry's top manufacturers that include Diamond, Blink, and even our own exclusive brand. Browse our inventory to find synthetic mink eyelash extension in various thicknesses and lengths that will help you create all types of looks from the sultry and luxurious, to subtle and elegant.

Purchasing the best eyelash extensions won't be enough to create a long-lasting look. It is important to make sure you are using high quality, professional lash tools and supplies. When you shop at SIMEI, you will find an extensive inventory of professional quality tools and eyelash extension supplies that will help you achieve a smooth polished look.

Our current inventory includes a variety of professional eyelash glue's, hypoallergenic micropore tape, lash removers, and lash sealers. You can even find tweezers, disposable glue rings, and other lash tools that are uniquely designed for those working with eyelash extensions. All of these items are essential to helping amateur and professional makeup artists with the application process.

All items found at SIMEI are available for purchase separately, but if you are just beginning to work with eyelash extensions, you may want to consider some of our eyelash extension kits. We have an eyelash extension kit that is perfect for those who are just starting out in the world of professional makeup application. Our kit contains everything you need to get started and work on anywhere from 20 to 50 sets of lashes. There is even a training manual included to guide you through the lash application process.

When it comes to finding what you need to apply and maintain eyelash extensions, SIMEI will have what you need. Browse our vast inventory to find everything from single strands of synthetic mink eyelashes to massage tables, lamps, and professional quality glues, removers, and sealants.

The best part is when you place an order with SIMEI you know you are getting high quality products. If you are unsatisfied with the products you receive – for whatever reason – use our money back guarantee to receive a replacement product or a full refund.  Wholesale accounts are available and are based on a monthly purchase amount. You can fill out a wholesale request form here. Go to top

Frequently Asked Questions -- Simei cosmetic 

Q: Do you ship internationally?
A: Yes! 

Q: What are your shipping options for international orders?
A: All international shipping options will appear at place an order.

Q: What are your shipping options?
A: They vary according to how fast you'd like to receive your shipment, they are only shown when you proceed to check out with your new items in the shopping cart.

Q: Do I need a Cosmetology or Esthetician License to buy from your site?
A: No license is needed to buy from our site, but you do need an esthetician and/or cosmetology certification to preform appropriate services on clients.

Q: Can I use “___Product___” in my state of “___” with a Estheticians/Cosmetology License ?
A: You will have to look up your state laws and see what services fall under what license you will need to provide the service to clients.  

Q: I ordered product on Friday after 12pm, I paid for priority, but it hasn’t arrived, its now Monday, where is it? 
A: Any order placed after 12pm PST will not be shipped out until the next business day. We operate Monday through Friday, closed on china holidays.

Q: My package says it has arrived but it isn’t here, what can you do? 
A: It is best to check with your neighbors, in case they have signed for it. Double check surrounding areas for the parcel may have been placed in an odd area. Proceed to contact your shipping carrier and open an investigation for a missing parcel. We are not responsible for lost or stolen packages. 

Q: Missing or damaged product from an order? 
A: Please email us at frankie@smilecosmetic.cn with your order number, photographic evidence of the damage, receipt, and the product description as best as possible.

Q: Do you have wholesale pricing? 
A: Yes! We are currently creating an additional site that is catered to wholesale, it is being worked on and will come soon. Until then, please send us an email at frankie@smilecosmetic.cn Whole sale orders require quantities of 100+ per product, shipping prices and options will be discussed according to weight and size of products.

Q: Do you offer online classes or certification for lashing or specific products? 
A: All lashing classes are in person. Class dates, registration, and pricing will be posted on our website and all social media once they become available again. Check out our how-to/tutorial page for specific product use.

Q: Currently “x” product is out of stock, can I please be noticed when its back in-stock?
A: On the particular out of stock product page, there will be an option to be placed on a notification email list for when its back in-stock. 

Q: I placed an order on the 20th and I ordered 12 eyelash glue. Your site states that if you order over 10, the price would reduce from $20 to $15. Unfortunately, I was still charged the $20?
A: We will be refunding you $60.00 for the eyelash glue. We apologize the system didn't put in the discount.

Q: I am trying to order products but it says the shipping option is not available for my area? I'm not using a PO box, I am trying to order from Canada though?
A: In the past, we were able to ship Elleebana products to clients in Canada, but due to distributor restrictions, we're unable to.

Q: I would like to purchase Vivienne Lash trays in .07 curl 9mm, 10mm, 11mm, 12mm. I preferably like the safari in black.
A: Making an account on our website allows you to purchase these lashes, please refer to the collections page for guidance through our store.

Q: I would like to buy the kit for my salon and also brow regrowth to retail??? Please can you advise? I would like 10 regrowth gels plus the kit?
A: Please create an account on our site, add all the items you'd like to purchase and follow through with checking out. Make sure to read our Terms & Policies for a hassle free shipping experience!

1. Simei cosmetic CO., LTD respects your privacy. In order to keep you informed about our latest products, specials, and other news, we may ask for your e-mail address. More importantly, we need this address should we need to contact you about any order, delay, or shipping information. To fulfill your order, we need your shipping address, phone number, and credit card information. We understand that we are asking for sensitive information, and you can rest assured that we make every effort possible to ensure the privacy and security of your transactions. Your credit card number is not fully visible to us when you place an order and other personal data will be treated with the highest grounds of security and confidentiality, We never sell, rent, or give away your name, email, or address to anyone without your consent.
2. Data protection is of highest priority for us. The use of our website is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.
   The processing of personal data, such as the name, address, email address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to us. By means of this data protection policy, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
   As the controller, we have implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed.

1. All orders are processed upon receipt. We try our best to get orders out immediately but please allow up to 3 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Shipping costs may increase depending on weight, volume, postal code, and shipping method. Shipping method may be selected at checkout. Packages will be shipped in the order they are received. Remote areas may require additional time for delivery.  Please note that shipping times are not related to processing times.

You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow up to 24 hours for the tracking number to become active/update. If you receive your confirmation email after 2 PM PST on a Friday, please allow until the following Monday for tracking to become available.

2. You will receive an email from UPS/DHL/FEDEX with your tracking information, however your package will arrive via your local postal carrier. For US shipments, your package should arrive within 5-10 business days, and for international shipments please allow 2-4 weeks for delivery.
3. Items will ship within 24-48 hours Monday-Friday. Orders placed Friday after 10am MST, Saturday, and Sunday will be shipped on Monday. Once items are shipped we are not responsible if the package is damaged or becomes lost. Please track your package to make sure you will be home when it arrives. For questions about your package contact USPS. 
4. We will select the courier that can get your order to you the quickest.

A Tracking Number will be provided to you via email, and can also be found under your Order History.

Please Note: We are not responsible for any Return to Sender shipments due to incorrect shipping address and/or failure to sign for your package. Should the order be returned to us, we will refund the value of the contents minus a 20% restocking fee - the shipping fee is not refundable. Should you require to have the order reshipped, an additional $15 shipping fee will apply - no exceptions.

5.All orders are processed within 3-4 business days.  we cannot start an order until the payment has cleared. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone

We are not responsible for shipping tariffs the buyer is responsible( heavy items, bulks order or international shipments all fall under this provision) Please be prepared when placing order we are unaware of tariffs or taxes that will be implemented by any country

We are not responsible for stolen packages- if tracking system states it was delivered you will have to file a police report with your local authorities or contact your local post office

OVERVIEW

This website is operated by SMILE COSMETIC CO.,LTD . Throughout the site, the terms “we”, “us” and “our” refer to SMILE COSMETIC. SMILE COSMETIC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SMILE COSMETIC  , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 INDEMNIFICATION
You agree to indemnify, defend and hold harmless SMILE COSMETIC  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at: frankie@smilecosmetic.cn.

MERCHANDISE EXCHANGE OR RETURNS
PLEASE INSPECT ALL PACKAGES IMMEDIATELY UPON DELIVERY, AND VERIFY CONTENTS MATCH THE ENCLOSED PACKING SLIP.

ALL EXCHANGES AND RETURNS REQUIRE PRIOR AUTHORIZATION FROM CUSTOMER SERVICE. ITEMS MUST BE UNOPENED AND IN THE ORIGINAL PACKAGING.

FOR MINTNETIC PRODUCTS - DUE TO HYGIENIC REASONS. ALL MINTETIC PRODUCTS ARE FINAL SALE.

FINAL SALE: ALL SALES ARE FINAL WHEN PRODUCTS ARE DISCONTINUED, ON SALE, DISCOUNT CODES AND PROMO CODES ARE USED.

EXCHANGES: NOTIFY M.INT BEAUTY INC. BY EMAIL WITHIN FOURTEEN (14) BUSINESS DAYS OF RECEIPT OF YOUR MERCHANDISE TO REQUEST AN EXCHANGE. ORDERS OVER TWELVE (12) BUSINESS DAYS OLD ARE NEITHER RETURNABLE NOR REFUNDABLE. PRIOR AUTHORIZATION FROM CUSTOMER SERVICE IS REQUIRED ON ANY EXCHANGES, AND RETURN SHIPPING FEES WILL APPLY.

RETURNS: ALL SALES ARE FINAL, BUT IF FOR SOME REASON YOU’RE NOT SATISFIED WITH THE PRODUCT. ALL ITEMS NEED TO BE RETURNED WITHIN FOURTEEN (14) DAYS OF RECEIPT. SHIPPING & HANDLING FEES WILL BE THE RESPONSIBILITY OF THE CUSTOMER. ALL RETURNED ITEMS WILL BE INSPECTED, AND YOU WILL BE REFUNDED USING THE SAME METHOD OF PAYMENT YOU PURCHASED THE ORDER WITH. BE ADVISED THIS CAN TAKE UP TO TEN (10) BUSINESS DAYS. IN THE EVENT YOU DO NOT RECEIVE YOUR REFUND WITHIN THE 10 BUSINESS DAYS, PLEASE CONTACT CUSTOMER SERVICE.

RETURN ADDRESS: PLEASE CONTACT CUSTOMER SERVICE

IMPORTANT: WHEN SENDING ITEMS FOR EXCHANGE/RETURN, PLEASE ENSURE THE FOLLOWING INFORMATION IS ENCLOSED:

• YOUR NAME
• BUSINESS NAME
• E-MAIL ADDRESS
• CONTACT NUMBER
• REASON FOR RETURN

SHIPPING FEES ON RETURNS/EXCHANGES: IF A SHIPMENT IS RETURNED DUE TO INCORRECT ADDRESS OR ERRORS IN THE PRODUCT(S) SELECTED BY THE CUSTOMER, SHIPPING & HANDLING FEES WILL BE THE RESPONSIBILITY OF THE CUSTOMER. HOWEVER, IN THE EVENT THAT A RETURN IS A RESULT OF OUR ERROR, WE WILL PAY THE RETURN SHIPPING FEE. ONCE THE ITEM(S) ARE RETURNED, PLEASE ALLOW TWENTY-FOUR (24) HOURS FOR RE-PROCESSING.

CANCELLATIONS
ALL ORDERS CAN BE CANCELLED UP TO TWENTY-FOUR (24) HOURS WITHOUT PENALTY UP UNTIL IT HAS BEEN PACKAGED. ONCE PACKAGED A 15% RE-STOCKING FEE APPLIES. ORDERS CANNOT BE CANCELED ONCE SHIPPED. RETURN FEES MAY APPLY.